Testimonials

I was a little worried about booking our Halong Bay Cruise online but decided to email Mr Lam after reading these reviews on Tripadvisor. Mr Lam got back to me straight away and booked us a 3 day 2 night cruise on the Paradise Cruise line. Mr Lam was so patient with all my questions and always responded very promptly to my emails. He was so enthusiatic and I honestly cannot recommend him highly enough.

We booked the tour as part of a trip where we went to Thailand and Laos and one thing which worried when booking was the payment not being made securely but with Lam we used One Pay and it was very quick and secure without us having to email anyone our card details or having to give them any money.

Our trip was actually cancelled in the end as there was a typhoon when we were in Hanoi, but Mr Lam came personally to tell us at our hotel. He offered to bring the money in cash in the afternoon but we asked him to refund the money through One Pay as we didn’t want to carry the cash around on our travels. He advised us straight away that it would take a while to do but was in constant contact with us until we confirmed we had received the money which was about a month later.

I think it is rare to find a company who provides such excellent customer service and would definitely recommend them to anyone in future. We will definitely be using them if we ever go back to Vietnam and would like to thank Lam for putting up with all of my questions and amusing us with his funny emails – he even sent us wishes for Mother’s Day in Vietnam and a Vietnamese Happy Mother’s Day song to send to our mums! I think meeting Lam was one of the things my boyfriend was most looking forward to by the time we started out on our travels!

Mr. Lam was extremely attentive and sensitive to all our needs and whims. We made many last minute changes and additions which he cheerfully accommodated. The guides and drivers he provided were the best in our experience. Highest recommendation!

It was a fantastic trip around Vietnam, flawlessly organized by Ms. Kata Tran. Although we could only stay 7 days, Kata arranjed us an itinerary that covered most of the highlights (Halong Bay, Hanoi, Hue, Hoi An, Saigon, Cu Chi tunnels, Mekong Delta). We would also like to thank to our Hue/Hoian guide, Mr. Huy, which was excellent, very knowledgeable and friendly. Surely, one of the best guides we ever met.

mr lam is the most perfect tour guide we have ever experienced our tour of vietnam was perfect in every way he booked our whole tour for 36 of us elderly people to sapa and north & south vietnam food was good hotels were good also every attraction we went to was fantastic
we will be takeing another group back to vietnam next near with mr lam tour company
we recommend his tour company to any one young or old our oldest person was 89 years youngregards caroline

We arrived in Vietnam on the 21st February 2012 as a group of 33 married, single widowed and as happier group as you could meet,after passing through passport ,customs etc waiting for us was our guide a happy smiling young man,his greetings to us indicated we were in for a treat,we went to our first hotel many of which we were to stay as we visited this marvourloues country from the south ,cntral,north and the mountain village of Sapa,all the hotels we stayed at were 3star rated and we were delighted with their rooms and facitlity Lam did say that he had personally checked each location out for the suitability of our group some young some very mature such as my wife and self in our 70,s Saigon {Ho Chi min City} entraling the markets the traffic the people and the history and the passion that Lam presented of his country from the south central and North was absolutly absorbing his knowledge hia passion for his country was inspiring I enjoyed this trip to Vietnam as my wife I have never had such a comprehensive and informative tour though other countries such as this tour and no doubt the tour guide from Asia Pioneermade this trip so special I actual went through the Cu Cu tunnels what an expeience how incrdidable was this construction also the traps what ingenious industrious people defending their land ,I enjoyed the the whoe experienc I know from experience that most tours all operaters visit the same attractions however I believe that the staff at Asia Pioneer go put of their way to show their country off to the ir clients with Passion knowledge and going the extra mile that is so essential to make a success for the people I could go on for hours heaping praise on this company because of Lam the guide because he loves his country and it give him great personal pleasure in showing his tour party his country

With the help of Quyen and the team at Asia Pioneer, I was able to specifically organised a tour of Vietnam. With every request that I had, Asia Pioneer would consult with me via email and phone to ensure that I was making the best choices for my tour. In the end my tour included 7 friends and we laughed our way from Ho Chi Min to Halong Bay.

Asia Pioneer also gave me a mobile phone to use whilst I was in Vietnam and they were only a phone call away if I had any questions, which made me feel so safe in what is already a safe destination.

I trust Asia Pioneer so much that they are already helping me organise a Mother/Son Tour 2013 and so far I have 11 people interested in participating in that holiday.