Testimonials

I’m a bit late sending in this review since our private 2 week trip arranged by Asia Pioneer was Nov/Dec 2012. It was a truly wonderful experience and my wife and I were so impressed by Indochina and their staff.

We just returned from a two week tour in South America arranged by another company and that made us realize how lucky we were to use Indochina for our trip to Cambodia and Vietnam. Indochina really set the bar high in comparison! We only wish other tour companies were as caring, detail oriented and professional as Indochina.

Kata was our contact and she was superb, So responsive to all our emails and questions. She was a pleasure to deal with and is so committed to the customer . She also met us at our hotel in Hanoi – we so appreciated this personal touch. When one of our flights was delayed, Kata informed our guide so that they could make the changes to our schedule.

Our experience in South America was so different – we were left waiting at airports for our pickups, when flights were delayed we found out at check in and were left waiting for hours with no information. Several guides were clearly unhappy with their jobs and had no interest in customer service.

We joked that Indochina should open an office in South America and show them how to run a tour company!

You are spending significant time and money on your vacation. Your choice of tour company can really make the difference. We would use Asia Pioneer again with no hesitation

We just returned from 17 wonderful days in Vietnam and Cambodia. I contacted several companies and IP had the best responses. I don’t think Lam ever sleeps. Whenever I emailed him in the planning stages he always responded back almost immediately. He customized a most wonderful trip.It first started as a trip to Vietnam and then when I realized we ould add Cambodia he quickly added it to our plan. I really had no idea where to start my plan of this area and that is when I decided to get help and reached out to IP. The trip went perfectly. In fact when I saw the price I said we could upgrade things. so we stayed at beautiful deluxe hotels. Everything went perfectly. We were picked up at the airports, taken to the airports(including aided at the check in counters) and helped in every way. Every tour guide and driver was excellent. Now this is amazing when you see the drivers especially in Saigon and Hanoi. Hats off to the excellent drivers.The cars were very nice and the cold water and cold wipes were very appreciated. The meals they planned for us were all very good and we even had a private luncheon at a monastery just for us. I loved the fact that if we wanted to stay longer at a site it wasn’t a problem. I do like to shop a bit and our wonderful drivers and guides were very patient with me when I found a few good places to shop.I think they did a great job being sure we saw the best parts of each location.I do think that was the beauty of using a Vietnamese company…They certainly know their own country the best.I think this definitely made it more affordable too. We did get to spend the night on a deluxe boat on Halong Bay (Halong Jasmine). This is not to be missed. It was an amazing mystical 24 hours.
As you can tell we had a great time, Lam gave us a phone so he could be reached at any moment (which we did not need).It was so much fun to finally get to meet Lam in person and had a wonderful lunch with him in Hanoi. I can’t wait to plan another trip with Lam and Asia Pioneer.

After Lams organizing our family’s trip to Cambodia so brilliantly we used the services of Indochina again to arrange our veitnam getaway. Lam was helpful and accessible and listened to our needs and wrote an itinerary that suited us perfectly…especially appreciated the accomodation choices in both Cambodia and veitnam. The drivers and guides all excellent helpful informative and flexible. can not recommend this company highly enough. Excellent. Lam went out of his way to meet my family’s needs and never seemed to tire of my countless emails and questions. Perfect in every way. Thank you

We did a 30 day tour crafted by Mr Lam. Overall, an excellent experience. Visited Laos, Vietnam, and Cambodia. Mr Lam and his team were very responsive to emails and questions right from the first contact. Also very responsive to small issues that inevitably come up on a trip of this length. Was great to have lunch with him in Hanoi as well. A very hands-on owner-operator. We would highly recommend this company for anyone who wants to see and experience a lot of Asia in a short amount of time without the worry of “where do we stay, how do we get there, etc”.

I contacted several companies in the UK and abroad as I wished to arrange a bespoke trip for me to Indochina. Some could be hardly bothered to reply, others were very expensive and did not listen to what I wanted, whereas Kata at Asia Pioneers kept in constant contact with me, listened to my requests, changed things, suggested ideas and we finally came up with my amazing trip of 6 weeks.
I started off in Bangkok, up to Chiang Mai (my day with the elephants will stay with me always), Chiang Rai and into Laos where I spent a wonderful 9 days travelling with Sipone and 2 days trekking with BoSand. My homestay was amazing as I was the only western person there!!

In Hanoi Kata called at my hotel to meet me which was a lovely surprise – what a lovely lady.

I then travelled through Vietnam (Sapa homestay and a cruise on Halong bay plus more) and into Cambodia, ending up in Thailand to spend a much needed 4 days on Koh Chang.

My guides and transport arrangements were wonderful, always on time to collect me from airports, train stations, hotels, etc. The drivers drove safely, had cold water in their vehicles and wet wipes to freshen up. Nothing was too much trouble.

Travelling alone meant I could adjust my itinerary if I wanted, which I rarely did. My guides became friends and I was always sorry when I had to say goodbye. As they were always local, they had inside knowledge about their own areas.

I requested 3* hotels as I felt I would be out all day and did not need to spend more money than I needed. Almost all were of a very high standard, some more like 4*.

I also had a 24 hour emergency number to contact if there were any problems – IP thought of everything.

Thank you, thank you all, Kata and my super guides, for making this trip so wonderful.

If anyone is contemplating a trip to Indochina that they must contact you to arrange. You are first class….

We really enjoyed our trip to Cambodia. Asia Pioneer was flexible in responding to our needs and produced a terrific trip for us. The entire experience is exactly what we hoped for.