Testimonials

My partner and I had a recent 10 day trip to Vietnam that was just fabulous. Lam (Mr) phoned me in Melbourne about 1 hour after my initial email enquiry. That level of prompt, efficient, and interested service typifies the whole operation that Lam enthusiastically runs. He offered suggestions and put together an itinerary within a day, including hotels, flights, trains, boats, and the best personalised guides and transport! I had to reverse the itinerary and no problem, a day or so later, all is done!! Wow. Emails and queries are answered within a day, usually within minutes. Our 3 personal guides were just so informative, so well-spoken, and so proud of their country, and well, just so nice. Nothing is too much trouble. As for value for money, well, this would be hard to beat. I can go on and on. The hotels were great, and our boat trip for 2 nights on Halong Bay on the ‘Gulf of Tomkim’ (Auco cruises) was a five star highlight. Arranging all this via email from Melbourne did make me a bit nervous that all would work out, and Lam (who in Hanoi came over to say hello personally,) made sure we had the most memorable holiday and experience. We are just so appreciative, so thanks to Lam and our fabulous guides, Truong, Luu and Song, we will surely be back! To anyone reading this …..don’t hesitate, you won’t be disappointed!!

Thank you to Kata Tran who organised our day trip on line from the UK. She delivered exactly what we asked for and arranged a delightful day: booked our flights from HCM city to Nha Trang and a guide to meet us at Nha Trang airport who took us to the two sites, gave us lunch and time to explore the town and the beach before taking us back to the airport for our return to HCM city. I had several email exchanges with Kata while she established what we were looking for. She did not try to sell us something we did not want. Recommended.

Duong Dai Lam put together a 30 day custom trip for ourselves and another couple. He was incredibly accommodating, responsive and reliable. There was not anything that we asked of him that he wasn’t able to do, even things above and beyond what you would normally expect from any travel agent. We found him honest, reliable and knowledgeable. He was excellent and I will give him the highest possible rating.

First of all I would like to thank Quyen and all his guides and drivers, they were all exceptional.

After trying to book our once in a lifetime holiday via the local (Australian ) travel agencies and realising our budget did not extend as far as we would have liked, I searched the net and found Asia Pioneer and how glad were we that we did. With no haggling or compromise we had a quote for the 5 star trip through Vietnam and Cambodia that we hoped for within our budget and covering everything.

I have never dealt directly with an overseas agent so I was a little apprehensive, would we get to Hanoi there after handing over our cash to find nothing booked and no-one to meet us. So before booking I read through the reviews on here and thought it all sounded good. The booking was made and we had all our queries answered over the phone or promptly via email. Best service ever, Australian agents have a bit to learn here.

We had a 28 day itinerary, from Hanoi (including Halong Bay) to Hue, Hoi An (Including the Mekong Delta) into Cambodia, Siem Reap, then Phnom Penh, then Ko Kong and the 4 rivers Floating Eco Lodge, finished off by relaxing on Ko Chang island Thai Land and the obligatory “One Night in Bangkok” . It is extensive itinerary and way too involved to type her, if you would like a copy let me know and I can email, or contact Quyen to build your own.
I will try to do more detailed reviews of each stop on our journey when I find the time but in general the trip was absolutely AWSEOME.

Vietnam and Cambodia are amazing countries, each beautiful in their own right, both with such interesting, if sometimes very sad history. The people of both countries are so friendly and welcoming, of course we took all the usual precautions, but I can honestly say we never felt in any danger, well except crossing the road the first few times maybe.

Due to work commitments we were forced to travel just out of the peak season, but we believe it was the best time to be there, mid May to mid June, although hot (when isn’t it), we had very little rainy days, it did rain a few evenings, but nothing too extreme and never impacted on our itinerary or enjoyment. The only time we encountered any major queues into attractions was the Ho Chi Min mausoleum, but it was his birthday and the queue was full locals paying their respect, it actually made the visit more enjoyable.

This is a review of Asia Pioneer as a travel agent and all I really need to say in professional, well priced and you should at least give them a try if you are planning to travel to this region, we will use them again.

The only thing we would like to have been included in our experience is, a little more time being absorbed into the local experience, eating what and where our guides ate etc, I would have like to try the guides favourite Pho stall and coffee shop for example. But in their defence we had booked a 5 star trip and the places we were eating were excellent.

Thanks again Quyen and all your team.

I was a little worried about booking our Halong Bay Cruise online but decided to email Mr Lam after reading these reviews on Tripadvisor. Mr Lam got back to me straight away and booked us a 3 day 2 night cruise on the Paradise Cruise line. Mr Lam was so patient with all my questions and always responded very promptly to my emails. He was so enthusiatic and I honestly cannot recommend him highly enough.

We booked the tour as part of a trip where we went to Thailand and Laos and one thing which worried when booking was the payment not being made securely but with Lam we used One Pay and it was very quick and secure without us having to email anyone our card details or having to give them any money.

Our trip was actually cancelled in the end as there was a typhoon when we were in Hanoi, but Mr Lam came personally to tell us at our hotel. He offered to bring the money in cash in the afternoon but we asked him to refund the money through One Pay as we didn’t want to carry the cash around on our travels. He advised us straight away that it would take a while to do but was in constant contact with us until we confirmed we had received the money which was about a month later.

I think it is rare to find a company who provides such excellent customer service and would definitely recommend them to anyone in future. We will definitely be using them if we ever go back to Vietnam and would like to thank Lam for putting up with all of my questions and amusing us with his funny emails – he even sent us wishes for Mother’s Day in Vietnam and a Vietnamese Happy Mother’s Day song to send to our mums! I think meeting Lam was one of the things my boyfriend was most looking forward to by the time we started out on our travels!

Mr. Lam was extremely attentive and sensitive to all our needs and whims. We made many last minute changes and additions which he cheerfully accommodated. The guides and drivers he provided were the best in our experience. Highest recommendation!