Our trip was originally booked before Covid. It was cancelled at that time and was finally rescheduled for the beginning of December, 2022. From landing at the airport until being dropped off at the airport at the end of the trip, we had great local guides and drivers at each location. Our hotels were excellent. At each location, we not only followed what was on our itinerary but also were given options for additional things to see and do. Suggestions were made for local restaurants, sights, and excursions. The guides were knowledgeable, attentive and prompt. While I was not happy with the way the trip was handled when cancelled and left a not so favorable review at that time, I will say that we enjoyed the trip very much, and the owners and staff made sure to attend to every detail of the trip. I would recommend them for your travels to Vietnam or other locations they provide services. Covid was an unfortunate situation for all, and I believe that the company is now rescheduling all who were effected and making every effort to make up for any mishaps during that time.