Cancellation & Refunds
If you need to cancel your trip, please inform to your travel designer by email. Cancellation refunds will be calculated as of the date we receive your written cancellation.All payments for travel services not provided shall be refunded in accordance with our Terms and Conditions or [email protected] based on the date of written notice of cancellation.
The amount listed below will be charged and any remainder refunded as follows:
- More than 90 days before departure: No cancellation charge.
- 60–89 days before departure: 10% of the total tour price.
- 45–59 days before departure: 20% of the total tour price.
- 16–44 days before departure: 50% of the total tour price.
- Less than 15 days before departure and during the trip: 100% of the total tour price.
- Issued flight tickets: Non-refundable.
Cancellation of Extra Services
- More than 60 days before arrival: no cancellation charge.
- More than 30 days before the service: will be refunded in full.
- 15 – 30 days in advance: 50% of the price.
- Less than 15 days in advance: 100% of the price. (Unless we can negotiate otherwise with the hotel).
Claims and Refunds of unused services
- No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the tour prices but not utilized by the tour member.
- For claims to be considered, they must be received in writing within 30 days of the termination of the program and be accompanied by supporting documentation.
- Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Asia Pioneer will not accept any liability for any claims that are not received within 30 days of the termination of your travel program. All claims for days missed while traveling should be made in writing within 30 days of the termination of the program.
