I just returned from my 4th trip to southeast Asia with the help of Asia Pioneer. Mr. Lam is always so helpful! Once again he was prompt with email correspondence and provided excellent service once I was there. This was just a quick stopover trip, but my guide was courteous, professional, knowledgeable and overall, just very helpful. My vehicle was clean and spacious, and the driver was very safe, even in bustling traffic! I have used Asia Pioneer for two trips with my family, one trip with a group of high school students, and this last trip, by myself and traveling within Vietnam, Cambodia and Myanmar. Each time, I am amazed by the personal service. Mr. Lam always responds promptly to my emails and makes me feel like I am his only customer. I will definitely use Asia Pioneer again when I return to southeast Asia. And I feel good knowing I am supporting a local company based in Hanoi and local guides wherever I travel.