In September 2015 I travelled with my family of 4 to northern Vietnam on an itinerary of 2 weeks.
Early in the booking process Lam worked with me to design a trip to suit our family. He was quick to respond and took the time to understand our requirements. He made many helpful suggestions and the recommendations were all spot on.
One of our children got ill for 48 hours half way through the trip. I am still astounded by the care Lam & his team showed us and their work to adjust the tour to accommodate a couple of quiet days and rearrange onward travel AND there was no additional cost. They were under no obligation to go the extra mile but they did it willingly.
I give Lam and Asia Pioneer 10 out of 10 for customer service and value.