Chloe did an amazing job planning our trip to Vietnam, Cambodia and Thailand for my husband and I. We started with a phone call to go over what we wanted to see/do, and then she sent us an itinerary via e-mail. I was able to make changes to the itinerary, it was completely customized to what we wanted to do and see. She was always very prompt in responding to my e-mails! I am a very detail oriented person and she was very patient with me answering all of my questions. The trip was amazing – the hotels, guides and drivers, the tours and activities were great. Everything went very smoothly. She even gave me excellent restaurant recommendations for the nights we were on our own. We definitely could not have seen or done as much as we did if we planned the trip on our own. It was truly a trip of a lifetime. I would highly recommend using their services, it it well worth the money!