My family of 4 went on a 14 day trip to Hanoi, DaNang, HCM City and Cambodia with the help from Lam at Asia Pioneer. I found this company on this website and began planning with a live chat line. Lam was prompt with responses with emails and answered all my questions in every detail since then. He helped me with planning my itinerary, booking domestic flights and recommended hotels in every destination. All hotels selection was excellent except for Pullman in Da Nang for many reasons. The local guides picked up and dropped off as expected and followed through all detail on itinerary. On the second day in Hanoi, I met with Lam in a local restaurant for lunch as he also made his rounds with other tourists. I am impressed with Lam and would recommend to anyone who needs help with Vietnam and Cambodia.