We stopped over Hanoi for a day and Asia Pioneer helped arranged a day tour for us. Mr Lam was our tour guide and he was great. He was the one who helped plan our whole itinerary and arrange good places for lunch and take outs. The places Mr Lam recommended were fantastic and the day tour went by very smoothly. Mr Lam is friendly, knowledgable and speaks very good English. I would definitely hire them again if I were to visit Hanoi again.

I was apprehensive booking/paying for a tour with an overseas operator. I thoroughly researched Asia Pioneer & also messaged a few people through Trip Advisor to ask their advice.
I sent an inquiry through their website and surprisingly within 20 minutes, I received a call from Mr Lam to discuss our options.

From then on Kata Tran took over planning our trip.
What a Super Star!

With so many questions, there were many emails and all were answered promptly. Everything was handled to perfection and once we’d arrived in Vietnam, our tour guides & drivers were fantastic! We could change times or the itinerary to suit ourselves, the guides met us at the airports & helped us with check in too. Nothing was too much trouble.

Everything Kata had booked was brilliant – a wonderful insight into a beautiful country with fantastic hotels too.

When we arrived in Hanoi, we organised with our guide to meet Kata to thank her. We also visited the office to meet all the staff, including the Managing Director, Mr Quyen. This company, staff & guides go above & beyond in customer service. We’ve not experienced such VIP treatment before and we were blown away!

In Hanoi, I needed a GP & the hotel didn’t have one, so I emailed Kata to ask for a recommendation. Within 15 mins, our guide Tony rang & he was coming to get me to take me to a clinic in a hospital.
All organised efficiently by Kata. Thank goodness too as Tony helped translate for me. At the hospital, I was stunned to see Kata come through the door, just to make sure I was alright. Now that’s going above & beyond doing their jobs. It was after hours and neither were bothered by it.

We also passed comment about a noisy hotel room & the pool not being available due to renovations (we’d specifically requested this hotel because it had a pool).

Upon our return to the hotel, the Customer Service person approached us to discuss & try to resolve any issues. Once again Kata showed her amazing talent in her job by trying to help us again.

We want to thank Kata for everything she did for us from the planning & going above and beyond to make our trip fantastic! She is exceptional at her job and we can’t recommend Asia Pioneer highly enough.
Our next trip will be Cambodia, with a quick visit to Vietnam just to visit Kata. We will definitely be booking through Asia Pioneer again.
Thank you Kata, you are AWESOME! 🙂

We have just returned from a Vietnamese holiday and chose Indo China Pioneer to organise our trip. From the first email nothing was too much trouble and the selections they offered us and the overall price of the trip was excellent. We were supplied with a daily local guide and driver so all transfers were organised for us. We flew internally 3 times and covered Vietnam from Sapa to Saigon. The guides were very knowledgeable and friendly and the drivers were amazing. I cannot praise Indo China Pioneer enough and anyone planning a trip to Vietnam should approach this company first. I cannot believe the service we got for the price we paid. We are extremely happy clients.

A friend of mine and I did a getaway with Asia Pioneer to Cambodia and Vietnam. We were so happy with our decision. Our tour guides were all very knowledgable, and our drivers superb. We had a packed itinerary each day, but the tour guides took extra care to make sure that it was never overwhelming and we were always comfortable. We even changed the itinerary half way through our trip, and they made it at all happen so seamlessly. The hotels selected for us were all so wonderful and comfortable. They were such a fabulous respite after our long, hot days.

We traveled as two couples on a private tour arranged specifically for us. We can’t say enough good things about Asia Pioneers and especially, Kata. We researched tour companies and decided on IP after reading positive reviews. Kata was so helpful. We told her where we wanted to go, some sights we wanted to see, and she put together an amazing itinerary for us for our 3 week travel through Thailand, Cambodia and Vietnam. Kata was patient with us as we made adjustments and bombarded her with questions. She even caught up with us in Hanoi to meet us in person. Kata was so professional and represented the company to the highest level possible, in our opinion. IP employed a driver and an English speaking tour guide for our group of 4 each day of our trip. They were all very professional and very knowledgeable about the areas we were touring. We were treated like VIPs throughout our entire vacation. The hotels that they arranged for us were absolutely wonderful. Our guides directed us to the best local restaurants for dinner on our own. Without IP we do not feel that we would have enjoyed our trip half as much. Do bring your camera and good walking shoes. Our days were busy, and we would suggest that if you have a set itinerary that you set aside every 4 days or so as a day of “do nothing”. We could have used a day off now and then to rest, but it was our choice to fill the itinerary with as much as possible and Kata helped us choose the best to see and do. Highly recommend IP and ask for Kata. By the way, plan on extra time in Hoi An, turned out to be our favorite place.

Quyen and the Asia Pioneer Team’s personalised service and tailored itinerary made our Vietnam and Cambodia tour so memorable. From the first phone call from Quyen to personally discuss what type of tour we want up to the little details and calls during our trip to check if everything was fine, made the total experience so great. We have done another tour to Myanmar with IndoChina since then. We have also recommended them to a few friends who all went and had the same great experience with Quyen and the IndoChina team.

Wonderful week long tour of Viet Nam. Thoughtfully planned to meet our wants and needs. Asia Pioneer Tours answered emails promptly and staff was genuinely eager to please. Would definitely use again.