Lam provided efficient, attentive personalised service according to my needs and budget. He planned a very interesting tour of sapa, hanoi and bai tu long bay for my family of 14 (mix of adults, teens and young children). I liked that he was not pushy unlike other tour companies who force you to confirm and pay at the first enquiry. He was present to welcome us with lunch and explain a bit about the country, even provided a local cell phone for 24hr contact and followed up at the end of the tour. Never experienced such personalised service from a director of the company! Our designated guide and driver were very attentive and accomodating. Everything went smoothly. My family and I really enjoyed our holiday. Thanks Asia Pioneer! You got it right by putting your guests first!

Wow, what a fantastic trip we had to Vietnam. Kata and her team at Asia Pioneer made it easy and care free. From the moment of first contact to the end of the tour Kata was responsive and professional. Even though we altered our plans several times, Kata was patient and gave logical suggestions.

All of our guides were great, as were the variety of hotels. Everything was taken care of and the tours were flexible. So we could add things or change things around.

I highly recommend this tour company.

We did an online search for a tour operator for Vietnam and Cambodia. Surprisingly there were quite a few of them. This one stood out because of their website. We were happy to see they were ranked highly on Trip Advisor. In addition, they belong to all the travel agency associations that we are familiar with, and that is comforting to know, especially when you have to prepay for the whole tour to an unknown company in a foreign country. Anyway, we made the right choice. The sales manager, Kata, is absolutely delightful to work with. She was prompt and helpful from the first contact. We needed a customized tour because of our tight schedule and she arranged everything to fit our needs. We get to choose exactly the hotels we wanted and which places we wanted to go. And if we don’t know where to go she would give up tips as to the best places to see. The whole trip went smoothly thanks to her. The tour guides were also very good and helpful.

Buddhist temple a haven in a busy city and the wonderful water puppet show, followed by a rickshaw ride around the Old Quarter was enough for the first afternoon after an 11 hr flight.
Day 2 was a visit to Ho Chi MIn mausoleum, the delightful temple of literature and the museum of culture, rounded off by experiencing the delights of street food in the evening.
Staying at the superlative Metropole Hotel made this two day intro to Hanoi wonderful

We had an excellent experience planning our private tour for 4 persons. Kata rerouted us 9 times to satisfy our wishes and was very quick at answering questions and trying to find our best options. We had a few problems such as a delay in the arrival of 2 of the travelers & Kata made sure they would join the others very quickly, having to make new reservations on the spot. One traveler got sick and again Kata with the help of our guide Tin Tin in Saigon arranged to have someone stay at the hotel overnight while the others were on the Mekong river. Finally Kata helped us again to rebook a flight from Vietnam to Myanmar having missed our departing flight. We were amazed by the competency of Kata and Asia Pioneer agency, their kindness and ease to work with. Way to go Kata.
We had such an incredible trip, enjoyed every part of it. Our guides were very competent, friendly, knowledgeable and shared a lot of their experiences with us making it more personal.
I would recommend this agency anytime

Kata and the staff at Asia Pioneer were so fantastic! We had a wonderful diverse tour including sightseeing, but also interaction with the people and guides. We didn’t just “see” the sights, we had a deep cultural exchange and experience. Most telling is the service provided when there was a problem. When we had a problem with one of our internal flights, they sent 4 people to the airport to help us! And 2 people at the next airport for our connecting flight! When I had “traveler’s tummy” the guide found a lovely young woman from Vietnam who was so kind and nursed me back to health with the local Vietnamese remedies. I am so grateful for the wonderful trip and will savor the memories for many years to come! Thank you Kata, staff and all of our great guides!

We went with this company and were treated like VIPs . It was an amazing experience and my husband and I loved every minute of it. If you are going to Vietnam please book with this company.