My partner and I had a recent 10 day trip to Vietnam that was just fabulous. Lam (Mr) phoned me in Melbourne about 1 hour after my initial email enquiry. That level of prompt, efficient, and interested service typifies the whole operation that Lam enthusiastically runs. He offered suggestions and put together an itinerary within a day, including hotels, flights, trains, boats, and the best personalised guides and transport! I had to reverse the itinerary and no problem, a day or so later, all is done!! Wow. Emails and queries are answered within a day, usually within minutes. Our 3 personal guides were just so informative, so well-spoken, and so proud of their country, and well, just so nice. Nothing is too much trouble. As for value for money, well, this would be hard to beat. I can go on and on. The hotels were great, and our boat trip for 2 nights on Halong Bay on the ‘Gulf of Tomkim’ (Auco cruises) was a five star highlight. Arranging all this via email from Melbourne did make me a bit nervous that all would work out, and Lam (who in Hanoi came over to say hello personally,) made sure we had the most memorable holiday and experience. We are just so appreciative, so thanks to Lam and our fabulous guides, Truong, Luu and Song, we will surely be back! To anyone reading this …..don’t hesitate, you won’t be disappointed!!